Pain and Spine Institute is partnering with Onbe to make refund processing more efficient and secure for our patients.

How it Works:

  • Onbe helps us issue refunds electronically
  • To ensure a faster refund, we need a valid email address on file.
  • If no email is available, a paper check will be mailed.

Why it Matters:

  • Faster refunds with email on file (typically 7-10 business days)
  • Paper Checks may take 6-8 weeks to arrive.
  • Secure and Private, as your information is handled with care.

What You Can Do:

Confirm or update your email address at the front desk today.

Frequently Asked Questions:

To process refunds faster and more securely, our practice has partnered with a trusted third-party company that specializes in healthcare payment solutions.

If we have a valid email on file, you’ll receive an email with instructions to claim your refund electronically (via direct deposit or digital payment option).

If no email is available, a paper check will be mailed to the address we have on file.

With email on file: Typically 7–10 business days after processing
Without email: Mailed checks may take 6 to 8 weeks

Yes. The third-party company follows strict data privacy and security standards to ensure your information is protected.

Just confirm that we have your current email address. You can do this at the front desk or over the phone with our office staff.

The refund link remains active for a limited time. If it expires, a paper check will be issued instead, which may delay the refund. If you believe you missed the email, please contact our office.

Please reach out to our office directly at (888) 362-7472. Our team is happy to help you with any questions about the refund process.

When we process the paper check internally, the check will come from a third-party vendor, AvidXchange, and NOT Onbe or Pain and Spine Institute.